Windows
Windows Troubleshooting
Slow startups, updates that will not finish, driver problems, error messages, printer connections, and the everyday issues that come with Windows 10 and Windows 11.
Computer & Technical Support
Remote IT Support
Friendly, reliable remote computer and technical support for individuals, small businesses, and larger organizations — help with everyday computer problems, software, printers, Wi-Fi, operating systems, and accessibility technology. Available remotely to customers in the United States and internationally, with sessions arranged from South Africa (UTC+2).
Services
What I Can Help With
The everyday technical issues solved over a remote support session: Windows and Linux troubleshooting, software installation, printer and Wi-Fi problems, computer setup, accessibility technology, and general computer troubleshooting — for clients in the United States and beyond.
Linux
Linux Troubleshooting
Installation, updates, package problems, hardware quirks, and general configuration on Ubuntu and other common Linux distributions.
Software
Software Installation & Configuration
Installing, updating, and setting up everyday software — office suites, browsers, email, PDF tools, and utilities — plus fixes when an application misbehaves.
Printers
Printer Troubleshooting
Drivers, USB and network connections, Wi-Fi printing, print queues, scanning, and printers that simply stopped working after an update.
Connectivity
Wi-Fi & Basic Networking
Wi-Fi dropouts, slow connections, router settings, devices that will not talk to each other, and basic network troubleshooting.
Setup
Computer Setup & General Troubleshooting
New computer setup, updates, backup guidance, transfers of files and settings from an old machine, and general computer troubleshooting.
Accessibility
Accessibility & Assistive Technology
Screen readers, voice control, magnification, alternative input devices, and other accessibility technology — set up and supported the way you actually work.
Guidance
General Computer Guidance
Plain-language walkthroughs of settings, features, and fixes, so you can do more with the computer you already have.
Pricing
Choose Your Support Type
Three tiers, each priced per remote support session. Selecting a tier opens the matching request form below — every form asks only what that kind of support needs.
Personal IT Support
$40 per remote support session
For individuals who need help with everyday computer and technology problems.
Examples of assistance
- Windows troubleshooting
- Linux troubleshooting
- Software installation and setup
- Printer setup and troubleshooting
- Wi-Fi and internet connection issues
- Computer setup and general troubleshooting
- Accessibility and assistive technology support
- General technology guidance
Small Business IT Support
$75 per remote support session
For small businesses requiring assistance with everyday computer and technology problems.
Examples of assistance
- Business network troubleshooting
- Office printer troubleshooting
- Software installation support
- Small-business computer setup
- Basic networking
- Remote assistance sessions
- General technical troubleshooting
Corporate / Organization IT Support
$125 per remote support session
For larger organizations requiring remote technical assistance.
Per-session remote technical assistance and troubleshooting — not a full managed-IT contract.
Examples of assistance
- Basic networking
- Technical troubleshooting
- Accessibility technology support
- Remote assistance sessions
- General computer guidance
Complex projects or requests outside the standard support scope may require a separate quotation.
Process
How Remote Support Works
Remote computer troubleshooting, one scheduled session at a time — here is the whole journey from your request to the support session itself.
- Choose your support category. Pick the Personal, Small Business, or Corporate / Organization tier that matches what you need.
- Complete the support request form. Each category has its own short form: who you are, what is going wrong, and when you would like the session.
- Explain the technical problem. Describe the symptoms, any error messages, and what you have already tried, so the request arrives with the context it needs.
- Your request is reviewed. The details are checked for scope — standard per-session support, or a separate quotation if the request falls outside it.
- Next steps for remote assistance are arranged. You are contacted to confirm the details of the session and how the remote support session will run.
Requests are handled by appointment — this is scheduled remote support, not instant or 24/7 assistance, and no monitoring service is included.
Request Support
Request Remote Support
Choose your support type above, then complete the request form for that service — each one asks only what that kind of support needs.
FAQ
Frequently Asked Questions About Remote IT Support
The questions people ask before sending their first support request.
What is remote IT support?
Remote IT support means fixing computer problems with you over a connection instead of in person. You describe what is going wrong, we arrange a session, and I either walk you through the fix step by step or work with you during a remote support session — no need to take your computer anywhere.
What types of computer problems can you help with?
Everyday technical issues: slow performance, error messages, software that will not install or update, printer problems, Wi-Fi and connection trouble, computer setup, and general computer troubleshooting. If a request falls outside the standard support scope, I will say so and we can quote it separately.
Do you provide Windows support?
Yes. Windows troubleshooting is a core part of the service — updates, drivers, printer connections, performance issues, and the everyday errors that come with Windows 10 and Windows 11.
Do you provide Linux support?
Yes. Linux desktops are supported too, including installation, updates, package problems, hardware quirks, and general configuration on Ubuntu and other common distributions.
Can you help with printer problems?
Yes. Printer troubleshooting covers drivers, USB and network connections, Wi-Fi printing, print queues, scanning, and printers that simply stopped working after an update.
Can you help with accessibility or assistive technology?
Yes. Screen readers, voice control, magnification, alternative input devices, and other assistive technology can be set up and supported during a session, configured for how you actually work.
Do you offer small business IT support?
Yes. The Small Business tier is for small businesses needing help with everyday computer and technology problems — workstations, software installation, office printers, basic networking, and remote assistance for a small number of devices.
Can customers in the United States use this service?
Yes. Remote IT support for US customers is the primary market for this service, and international clients are welcome as well. Work is delivered remotely from South Africa (UTC+2), so your preferred support time is confirmed by email across time zones.
What happens after I submit a support request?
Your request is reviewed, and you are contacted with the next steps — confirming the problem and arranging the session.
Do you take on complex projects?
Some of them, yes — but not as a standard session. Complex projects or requests outside the standard support scope may require a separate quotation before any work begins.
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Get the Technical Help You Need
Choose your support type, send your request, and the next steps for remote assistance will be arranged with you.
Choose Your Support Type Ask a Question First